Frequently Asked Questions
We understand that drainage issues can be unexpected and confusing. Here are answers to some common questions about our services, booking policies, and emergency support. If you have further questions, feel free to reach out to our team.
- What areas do you service?
- We provide drainage services across Dorset and West Sussex, including Bournemouth, Poole, Weymouth, Chichester, Worthing, and surrounding areas. If you're located within these regions, we're ready to assist!
- How far in advance do I need to book?
- While we recommend booking as early as possible, we strive to accommodate same-day or same-week service whenever available.
- Is a deposit required?
- A deposit is only required for remedial works. For initial investigations, no deposit is necessary. Payment is due upon completion of the service.
- Is there a cancellation fee?
- No, we do not charge a cancellation fee. You’re free to reschedule or cancel as needed.
- Do you offer any guarantees or warranties?
- Yes, we stand behind our work with robust warranties: a 5-year guarantee on soakaway installations and a 10-year guarantee on liner installations. Please feel free to contact us for more details on our service guarantees.
- Do you provide 24-hour emergency service?
- Yes, we offer a 24/7 emergency call-out service. If you’re facing an urgent drainage issue, contact us anytime, and we’ll be there to help.