Our promises / No call-out charge

CM Trade Solutions

No call-out charge

We do not charge a call-out fee for an engineer to attend. This covers the attendance itself, not the cost of clearing, repairing or otherwise working on your drainage.

What to know

  • Service rates apply if you choose to proceed with work. The current service terms say rates are quoted when the engineer arrives.
  • Ask the engineer to explain the work and price before authorising chargeable work.

Read the full service terms